Heating support for older and vulnerable households
A large share of our work is arranged by adult children on behalf of a parent, often at a distance. We try to make that straightforward: clear explanations, prices agreed before work starts, and someone reachable afterwards.
What we do differently
No-heat calls involving older households go to the front of the diary. Controls are set up simply and labelled, rather than left on an app nobody wants. Where a family member is arranging remotely, we'll talk them through findings directly with the customer's agreement, so nobody is making decisions on partial information.
How we handle these visits
- Priority attendance for no-heat calls in cold weather
- Simple, clearly labelled controls rather than app-only systems
- Fixed prices confirmed before any work begins
- Findings explained to a family member where the customer wishes
Frequently asked
- Can I arrange a visit for my parent?
- Yes, that's very common. We'll keep you informed with their permission.
- Will an engineer show ID?
- Always — Gas Safe registration card and photo ID, without being asked.
- Do you offer service plans?
- We offer annual service reminders so cover and safety checks never lapse by oversight.
Straightforward and unhurried
No jargon, no upselling and no pressure. If a repair is the right answer we'll say so, even when a replacement would be worth more to us.
Related solutions
Core services
Where we cover
New Worcester boiler with a 10 year guarantee*
Free no-obligation quotes for installation, servicing & repairs across BA & BS postcodes.