Why service records matter for a manufacturer guarantee
Most extended manufacturer guarantees on new boilers are conditional on annual servicing, and it is the homeowner's responsibility to keep evidence that each service happened.
What we check first with service records supporting a guarantee
The record does not need to be elaborate: a dated invoice or service report naming the engineer and the work carried out is normally sufficient. Manufacturers can ask for this evidence if a warranty claim is made, and a gap in the record, particularly around the anniversary date, can weaken or void a claim even where the fault itself is unrelated to the missed service.
Service records supporting a guarantee — the facts that change the job
- Most manufacturer guarantees require proof of annual servicing
- A dated invoice or service report is usually sufficient evidence
- Gaps in the record can affect a claim even on unrelated faults
- Keep records together with the boiler's original paperwork
- Some manufacturers also require registration within a set window
Where we deal with this
Published business details
- Based at 24 Bristol Road, Radstock, BA3 3EE
- Telephone enquiries: 07516 118198
- Opening hours: Monday to Friday, 8:30am to 5:00pm
Get service records supporting a guarantee looked at properly
The honest position: A folder of dated service paperwork is a small habit that can make the difference at claim time if something later goes wrong.
Include the appliance make and model in your enquiry so the correct technical information can be checked.
Related help pages
- Heat exchanger careHeat exchanger cleaning: when a deep clean is the right call
- Oil servicingWhat an oil boiler service covers that a gas service does not
- Older boiler repairParts obsolescence: what happens when a boiler is discontinued
- At Risk appliancesWhat it actually means when an appliance is left At Risk
- Cleaning methodsPower flush vs chemical flush: which one your system needs
- Air managementDeaerators and microbubble removal: clearing air you cannot see
Services that cover this
Questions we get asked
- What counts as valid proof of service?
- A dated document from a Gas Safe or OFTEC registered engineer describing the work is normally what manufacturers ask for.
- What if I lose a service record?
- Contact whoever carried out the service, since many engineers keep their own records and can reissue a copy for your file.
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